General

General

Frequently Asked Questions

Dena'ina Air provides air transportation services throughout Alaska, including cargo, passenger, charter flights, and scheduled passenger service. We specialize in supporting remote communities, businesses, and commercial operations across the state.

Dena'ina Air operates from three locations in Anchorage, Alaska:

  • Merrill Field – 1000 Merrill Field Drive
  • Ted Stevens International Airport – 3350 Old International Airport Road
  • Ted Stevens International Airport- Main Terminal Gate L2 (lower level door #7)

Dena'ina Air serves communities throughout Alaska. We frequently operate in Southwest Alaska, including villages around Lake Iliamna and along the Nushagak River.

We also regularly provide charter services to communities along the Aleutian Chain, including Dutch Harbor, Sand Point, Cold Bay, and False Pass.

While these are some of the areas we serve most often, we can arrange charter flights to virtually any destination in Alaska.

Yes, Dena’ina Air is offering three flights a week to New Stuyahok on Sunday, Tuesday and Friday.

Yes. We provide charter services for businesses, organizations, and individuals who need reliable transportation to destinations across Alaska.

Find out more about our charter service

Yes, one of our passenger aircrafts is equipped with a cargo door. With this we are able to take passengers with their loved ones. Please contact our office for any additional questions.

Yes. Dena'ina Air regularly transports cargo and freight throughout Alaska, including time-sensitive shipments and commercial goods.

Yes. We regularly transport crews and personnel for commercial operations, including fishing vessels and other industries operating in remote areas of Alaska.

Our fleet includes aircraft designed for reliability and performance in Alaska’s demanding conditions, including King Air aircraft, Metros, and other multi-engine aircraft capable of passenger and cargo operations.

Find our more about our fleet

Yes. Dena'ina Air is owned and operated by Josh Jacko, a Dena'ina Alaska Native. The company was founded with a commitment to serving communities across Alaska with reliability and care.

“Dena'ina” means “the people.” The name reflects our commitment to serving the people and communities of Alaska.

More about us

 

Dena'ina Air was founded in 2005 and has grown from a single aircraft operation into a company serving communities across Alaska.

More about us

You can contact our office directly to discuss your transportation needs, scheduling, and pricing.

Request a Charter Quote

We are always interested in qualified aviation professionals. Please contact our office for current employment opportunities.

 

For airfares, freight or excess baggage we accept Credit Cards the only type of payment we are not able to accept is AMEX. If this is your only way to pay please contact our office.

  • Cash
  • Credit Card (Excluding AMEX)
  • Check - With an approved account set up - contact our office for details
  • ACH or EFT - With an approved account set up - contact our office for details 
  • Contact our office
  • Refunds take 2-7 business days to process into your account depending on your bank
  • Any refund request will have to be approved by a Manager or Lead Reservation Agent.
  • Any cancellations and refunds will be subject to applicable fees, see cancellation policy for details.

Our Metroliner and DC3 Cargo planes fall under the TSA regulations and will require you to have a Real ID and a list of what will be accepted as a Real ID is found on the TSA Website Our program does not allow us to use the TSA ConfirmID if you have lost your ID and are scheduled to travel with us on one of these aircraft. If you have a question regarding this, please contact our Office.

As for our King Airs, Navajo and 207. Yes, you may still be allowed to travel if you do not have a Real ID. If you have a question regarding this, please contact our Office.

Drinking alcohol on our aircraft is strictly prohibited. Customers who are caught drinking onboard or who appear intoxicated will not be allowed to fly. No refund will be provided in such cases, as this policy is in place to ensure the safety and comfort of all passengers and our flight crew.

Reservations cancelled more than 48 hours before departure are eligible for a full refund or travel credit. Cancellations within 48 hours of departure are subject to a $150 cancellation fee per passenger. If Dena'ina Air cancels a flight due to weather or operational reasons, we will work with affected passengers to reschedule travel or discuss available refund options.

The weather in Alaska can be unpredictable. We maintain constant communication with FAA and meteorological services to make informed decisions regarding delays or cancellations. Passenger safety is our top priority. In the event of a delay or cancellation, passengers will be contacted directly and offered rescheduling options or alternative solutions whenever possible. Our goal is to minimize inconvenience while maintaining the highest safety standards.

Because Dena'ina Air operates small aircraft without flight attendants, we do not offer a formal Unaccompanied Minor Program.

Children under 12 years of age should generally travel with a responsible adult. Requests for younger children to travel without an accompanying adult may be considered on a case-by-case basis based on the route, operational conditions, and approval by Dena'ina Air.

Passengers ages 12–17 may travel independently. Parents or guardians are encouraged to make arrangements with our Reservations team in advance if assistance is needed at departure or arrival.

If you have questions about whether your child is eligible to travel, please contact Reservations before booking.

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Got a question? Call us on: 907-332-2216

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